Training and Quality Assurance

The Bureau of Procurement training team develops high quality training and educational programs to improve work skills, productivity, professionalism, quality assurance and overall job satisfaction. Quality assurance staff are also available to assist agencies with procurement processes and contract preparation to help ensure the Commonwealth receives high quality goods and services.

DGS BOP Training is in the process of streamlining our Instructor-Led and Web based Courses.  Agencies can check our website for the current training schedule as it is updated Monthly.  

If you have any questions, please email us at  RA-PA-GSTraining@pa.gov.

Training Announcements:

December 2019 Schedule

Training Registration and Forms:

To register, complete the applicable Registration Form and submit it to RA-PA-GSTraining@pa.gov by the date indicated within the Training Announcement. Once the Registration Form is received, you will be enrolled in a Web-Based Training (WBT) prerequisite course and provided with instructions via email. There will not be an option to self-enroll in the WBT courses.  The registration process will not be complete until the WBT course is completed (length of the WBT course is approximately 20 minutes).

JAGGAER Training Registration Form

SRM Training Registration Form

Current resources available include:

Instructor-Led and Web-based courses for the CRPS, SAP, SRM, eMarketplace systems and general procurement processes.

End User Procedure (How to) documents for Contractor Responsibility Program (CRP), eMarketplace, JAGGAER, and Supplier Relationship Management (SRM) systems.

Additional training resources to assist with system role mapping and workflow setup.

Frequently Asked Questions (Business Warehouse, Purchase Orders, Record Management, Requisitioning and Receiving, Solicitations and Contracts) 

Contact Us:

Training Team: 

Cynthia Anderson, Training Development & Instructor, (717) 214-3445

Millie Colon, Training & Policy Administrator, (717) 346-3841​

Tangela Isaac, Training Development & Instructor, (717) 783-1201

Quality Assurance Team:

Brian Vulgaris, Quality Assurance Manager, (717) 214-9506

Vacant, Quality Assurance Specialist, (717) 525-5343

Gerald Grecek, Quality Assurance Specialist, (717) 783-1161

Kelly McEntee, Quality Assurance Specialist, (717) 346-8114