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Vehicle Maintenance & Accidents 

The Commonwealth Garage services non-diesel vehicle under 10,000 lbs.  For scheduling maintenance IN the Harrisburg area for your agency assigned fleet vehicle at the Commonwealth Garage, call 717-787-3933 Monday - Friday between 7:30 am and 4:00 pm. 

The Customer Service Division assists Commonwealth drivers with scheduling routine maintenance and service for their vehicles not performed at the Commonwealth Garage.  



All accidents involving Commonwealth fleet vehicles, regardless of cost, must be reported to the Claims Division within one business day. If a Commonwealth fleet vehicle is rendered inoperable as the result of an accident, the operator should call (877) 347-9966 immediately for instructions to obtain towing services and alternate transportation.  This number is monitored 24/7.  Operators should leave a message if the number is not answered.  A customer service representative will return your call as soon as possible. 



If involved in an accident, the operator of a Commonwealth-owned vehicle should:

  1. Immediately report accident to the police by dialing 9-1-1
  2. Report the accident to the Claims Division at (877) 347-9966 option #5 or within one business day
  3. TYPE and Submit form STD-541 Automobile Accident or Loss Notice within one business day to the Claims Division via email or fax (717) 425-7877.  The form must be physically signed by the vehicle operator or his/her supervisor and automotive liaison.
  4. Submit at least five (5) digital, color photos of the Commonwealth vehicle – 1 each FULL-VIEW of the FRONT, REAR, DRIVER SIDE, PASSENGER SIDE, and any close ups of the damage if difficult to see
  5. Obtain a minimum of two (2) estimates from approved body repair vendors and submit them to the Claims Division via fax or email within ten (10) days of the accident.
  6. Ensure that repairs approved by the Claims Division are completed within 30 days from the receipt of the estimate.
  7. Submit signed invoice to BVM – Claims for payment, keep a copy for your records