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Vehicle Maintenance & Accidents 

The Customer Service Division assist Commonwealth drivers with scheduling routine maintenance and service for their vehicles.  



All accidents involving Commonwealth fleet vehicles, regardless of cost, must be reported to the Claims Division within one business day. If a Commonwealth fleet vehicle is rendered inoperable as the result of an accident, the operator should call (877) 347-9966 immediately for instructions to obtain towing services and alternate transportation.  This number is monitored 24/7.  Operators should leave a message if the number is not answered.  A customer service representative will return your call as soon as possible. 



If involved in an accident, the operator of a Commonwealth-owned vehicle should

  •  Immediately report accident to the police by dialing 9-1-1
  •  Report the accident to the Claims Division at (877) 347-9966 option #5 or within one business day
  • Submit form STD-541 Automobile Accident or Loss Notice within one business day to the Claims Division via email or fax (717) 425-7877.  The form must be signed by the vehicle operator and his/her supervisor or automotive liaison.
  • Obtain a minimum of two (2) estimates from approved vendors and submit them to the Claims Division via fax or email within ten (10) days of the accident.
  • Ensure that repairs approved by the Claims Division are completed within 30 days from the receipt of the estimate.